TicketResponse
Properties
| Name | Type | Description | Notes |
|---|---|---|---|
| id | Long | Unique identifier for the ticket | [default to null] |
| ticket_number | String | Auto-generated unique ticket number | [default to null] |
| subject | String | Subject or title of the ticket | [default to null] |
| description | String | Detailed description of the issue | [default to null] |
| ticket_type | TicketType | Type of ticket | [default to null] |
| category | TicketCategory | Category classification of the ticket | [default to null] |
| priority | TicketPriority | Priority level of the ticket | [default to null] |
| status | TicketStatus | Current status of the ticket | [default to null] |
| user_id | Long | ID of the customer who created the ticket | [optional] [default to null] |
| vendor_id | Long | ID of the vendor related to the ticket | [optional] [default to null] |
| driver_id | Long | ID of the driver related to the ticket | [optional] [default to null] |
| assigned_agent_id | Long | ID of the agent assigned to the ticket | [optional] [default to null] |
| related_order_id | Long | ID of the order associated with the ticket | [optional] [default to null] |
| related_chat_id | Long | ID of the chat conversation that escalated to this ticket | [optional] [default to null] |
| related_help_article_id | Long | ID of the help article linked to this ticket | [optional] [default to null] |
| sla_deadline | Date | SLA deadline timestamp for ticket resolution | [optional] [default to null] |
| first_response_at | Date | Timestamp of first agent response | [optional] [default to null] |
| last_activity_at | Date | Timestamp of last activity on the ticket | [default to null] |
| resolved_at | Date | Timestamp when the ticket was resolved | [optional] [default to null] |
| escalation_level | Integer | Current escalation level (0 = not escalated) | [default to null] |
| satisfaction_rating | Integer | Customer satisfaction rating (1-5) | [optional] [default to null] |
| satisfaction_feedback | String | Customer satisfaction feedback text | [optional] [default to null] |
| created_at | Date | Timestamp when the ticket was created | [default to null] |
| updated_at | Date | Timestamp when the ticket was last updated | [default to null] |