ReplyResponse

Properties

Name	Type	Description	Notes
id	Long	Unique identifier for the reply	[default to null]
ticket_id	Long	ID of the ticket this reply belongs to	[default to null]
reply_type	ReplyType	Type of reply (customer, agent, system, bot)	[default to null]
user_id	Long	ID of the customer user if customer reply	[optional] [default to null]
agent_id	Long	ID of the agent if agent reply	[optional] [default to null]
system_generated	Boolean	Whether this reply was system-generated	[default to null]
content	String	Content of the reply	[default to null]
content_type	ContentType	Content format type	[default to null]
is_internal	Boolean	Whether this is an internal note (not visible to customer)	[default to null]
is_solution	Boolean	Whether this reply is marked as the solution	[default to null]
parent_reply_id	Long	ID of parent reply if this is a threaded response	[optional] [default to null]
auto_generated	Boolean	Whether this reply was auto-generated	[default to null]
template_used	String	Name of template used if reply was from template	[optional] [default to null]
author_name	String	Name of the reply author	[optional] [default to null]
created_at	Date	Timestamp when the reply was created	[default to null]
updated_at	Date	Timestamp when the reply was last updated	[default to null]